Looking for a little assistance? Our most frequent questions are right here, just click on any question below for instant help!

How do I pay for my order?
Are there any delivery charges or tax?
What about substitutions?
How do I contact you?
What are your hours?
What areas do you deliver to?
Can you deliver my order today?
How do I cancel my order?
What about orders going outside of the US?
Is the arrangement in the photo exactly what will be delivered?


How do I pay for my order?
We accept all major credit cards, including Visa, MasterCard, American Express and Discover. If you have an account with our shop, you may pay by entering your account number when ordering.

Are there any delivery charges or tax?
A local delivery fee of $6.95 to 8.95 will be added to each order, for each address. (For deliveries outside our local delivery area, a delivery and wire charge of $10.50.
U.S. orders must be received before 12 pm EST to help assure same-day delivery. Orders received after that time will be delivered the following day. We will do our best to accommodate deliveries at a specific time of day, but we cannot guarantee it.
We are unable to make deliveries on Sunday. Orders requesting delivery on this day will be delivered the following business day.
Deliveries of orders to rural route addresses or cemeteries cannot be guaranteed. We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the internet.
All orders are subject to a tax of 6%

What about substitutions?
Not all flowers are available year-round. Some flowers are seasonal or only available regionally. When they are not available, the closest substitute will be used. Also some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers may not be avaliable during holidays, and in such cases a similar container will be used. If you do not want any part of your order substituted as needed, please mention this when ordering.

How do I contact you?
You can contact us by e-mail at comments@hooverfisherflorist.com or call us directly at (800)785-2010. If you are in our area, you can reach us at (301)593-4700. You can also contact us via our online service, just click here. For questions regarding an order, please have your neticket number available.

What are your hours?
Our shop is open from 8:00 a.m. to 7:00 p.m., Monday through Friday and from 8:00 a.m. to 5:00 p.m. on Saturday. We are closed on Sunday.
To help assure on-time delivery during the busy holiday season, place your order at least 2 days prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
Our shop is closed on the following holidays:
Thanksgiving Day, Christmas Day, New Year's Day, Easter, Memorial Day, Independence Day and Labor Day.  

What areas do you deliver to?

We provide same day delivery of our own flowers and gifts in the greater Washington/Baltimore Metropolitan areas.

Orders to the following areas must be in to our shop before 12:00 noon for same day delivery:
MARYLAND - Adelphi, Beltsville, Berwyn Heights, Bethesda, Brentwood, Burtonsville, Cabin John, Calverton, Chevy Chase, Colesville, College Park, Darnestown, Derwood, Gaithersburg, Garrett Park, Germantown, Glen Echo, Greenbelt, Hyattsville, Kensington, Langley Park, Montgomery Village, Mount Ranier, North Bethesda, North Potomac, Olney, Potomac, Riverdale, Rockville, Silver Spring, Spencerville, Takoma Park, University Park, Washington Grove, West Bethesda, Wheaton
VIRGINIA - Alexandria, Annandale, Arlington, Burke, Dunn Loring, Fairfax, Falls Church, Franconia, Great Falls, McLean, Oakton, Rosslyn, Springfield, Vienna
WASHINGTON, DC – All zip codes except: 20032, 20020, 20019

Orders for the following areas must be in to our shop before 10:30AM for same day delivery:
MARYLAND ~ Aberdeen, Abingdon, Adamstown, Annapolis Junction, Arnold, Ashton, Baltimore, Bel Air, Belcamp, Bradshaw, Brooklandville, Brookeville, Brooklyn, Bladensburg, Bowie, BWI, Capitol Heights, Catonsville, Carroll, Chase, Churchville, Clarksburg, Clifton, Clinton, Cockeysville, Columbia, Cooksville, Crofton, Crownsville, Curtis Bay, Damascus, Davidsonville, Dayton, District Heights, Druid, Dundalk, Edgewater, Edgewood, Elkridge, Ellicott City, Essex, Fallston, Finksburg, Forest Hills, Ft. Washington, Franklin, Frederick, Fulton, Gambrills, Gibson Island, Glen Burnie, Glenelg, Glenn Dale, Glenwood, Glyndon, Govans, Gwynn Oak, Halethorpe, Hamilton, Hampden, Hampstead, Hanover, Harmons, Harve de Grace, Highland, Highlandtown, Hunt Valley, Hyattsville, Ijamsville, Jessup, Joppa, Kingsville, Lanham, Laurel, Laytonsville, Linthicum, Loch Raven, Lutherville/Timonium, Marriottsville, Middle River, Millersville, Monrovia, Morgan State, Mt. Airy, Mt. Washington, New Market, Northwood, Odenton, Owings Mills, Oxon Hill, Parkville, Pasadena, Patterson, Perry Hall, Pikesville, Raspeburg, Randallstown, Reisterstown, Riva, Roland Park, Rosedale, Sandy Spring, Savage, Severn, Severna Park, Social Security, Sparrows Point, Stevenson, Suitland, Sykesville, Temple Hills, Towson, UMBC, Upper Falls, Upper Marlboro, Walbrook, Waverly, West Friendship, Westminster, White Marsh, Woodbine, Woodstock,

Delivery to all other areas in the country, as well as around the world is provided through our membership in wire services.

Can you deliver my order today?
Yes! Please see time structure above. Some areas we must have the order placed before 10:30AM, and others by 12:00 noon (EST). After these times your order will be delivered the following day.

How do I cancel my order?
To cancel your order, please call us at (800)785-2010 or (301)593-4700 as soon as possible. Have your neticket number available for us to facilitate your request quickly.

What about orders going outside of the US?
To place an order for delivery outside of the US, please call us at least 24 hours before your requested delivery date. There are special conditions and pricing that applies to international orders.

Is the arrangement in the photo exactly what will be delivered?
Each bloom is unique, therefore no two arrangements will be identical. The style, types of flowers, arrangement of the flowers and container will be the same or similar (see "What about substitutions?" above). The photos are provided as a guide for you and the designer of your arrangement.