for a little assistance? Our most frequent questions are right here, just click
on any question below for instant help!
do I pay for my order?
any delivery charges?
do I contact you?
What are your hours?
What areas do you deliver to?
you deliver my order today?
do I cancel my order?
about orders going outside of the US?
arrangement in the photo exactly what will be delivered?
How do I pay for my order?
We accept all major credit cards, including Visa, MasterCard, American Express and Discover. If you have an account with our shop, you may pay by entering your account number when ordering.
Are there any delivery charges or tax?
A local delivery fee of $8.95 - $12.95 will be added to each order, for each address. (For deliveries outside our local delivery area, a delivery/wire charge of $14.45 will apply).
There is a 6% sales tax all products. There is no tax on delivery and service fees.
What about substitutions?
Not all flowers are available year-round. Some flowers are seasonal or only available regionally. When they are not available, the closest substitute will be used. Also some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers may not be available during holidays, and in such cases a similar container will be used. If you do not want any part of your order substituted as needed, please mention this when ordering.
How do I contact you?
You can contact us by e-mail at firstname.lastname@example.org or call us directly at (800)785-2010. If you are in our area, you can reach us at (301)593-4700. You can also contact us via our online service, just click here. For questions regarding an order, please have your net ticket number available.
What are your hours?
Our shop is open from 8:00 am to 7:00 pm, Monday through Friday and from 8:00 am to 5:00 pm on Saturday. We are closed on Sunday.
To help assure on-time delivery during the busy holiday season, place your order at least 2 days prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
Our shop is closed on the following holidays:
Thanksgiving Day, Christmas Day, New Year's Day, Easter, Memorial Day, Independence Day and Labor Day.
What areas do you deliver to?
We provide same day delivery of our own flowers and gifts around the beltway and beyond. Our delivery area includes a large part of Maryland, most of Washington, DC, and many areas in Northern Virginia.
Look for the city you’re sending to below…
MARYLAND - Aberdeen, Abingdon, Adelphi, Annapolis, Annapolis Junction, Arlington, Arnold, Ashton, Bel Air, Belcamp, Beltsville, Berwyn Heights, Bethesda, Bradshaw, Brentwood, Brookeville, Brooklandville, Brooklyn, Burtonsville, Cabin John, Calverton, Capitol Heights, Carroll, Catonsville, Chase, Chevy Chase, Churchville, Clarksburg, Clarksville, Cockeysville, Colesville, College Park, Columbia, Cooksville, Crofton, Crownsville, Curtis Bay, Darnestown, Dayton, Derwood, District Heights, Downtown, Druid, Dundalk, Edgewater, Edgewood, Elkridge, Ellicott City, Essex, Fallston, Finksburg, Forest Hill, Fort Washington, Franklin, Fulton, Gaithersburg, Gambrills, Garrett Park, Germantown, Gibson Island, Glen Burnie, Glen Echo, Glenelg, Glenwood, Glyndon, Govans, Greenbelt, Gwynn Oak, Halethorpe, Hamilton, Hampden, Hampstead, Hanover, Harmans, Havre de Grace, Highland, Highlandtown, Hunt Valley, Hyattsville, Jessup, Johns Hopkins, Joppa, Kensington, Kingsville, Langley Park, Laurel, Linthicum, Loch Raven, Lutherville/Timonium, Marriottsville, Middle River, Millersville, Montgomery Village, Mount Airy, Mount Ranier, Mount Washington, North Bethesda, North Potomac, Northwood, Odenton, Olney, Owings Mills, Parkville, Pasadena, Patterson, Perry Hall, Pikesville, Point of Rocks, Potomac, Randallstown, Raspeburg, Reisterstown, Riva, Riverdale, Rockville, Roland Park, Rosedale, Sandy Spring, Savage, Severn, Severna Park, Silver Spring, Social Security, South Baltimore, Sparrows Point, Spencerville, Stevenson, Suitland, Sykesville, Takoma Park, Temple Hills, Towson, UMBC, University Park, Upper Falls, Walbrook, Washington Grove, Waverly, West Bethesda, West Friendship, Westminster, Wheaton, White Marsh, Woodbine, Woodstock
VIRGINIA - Alexandria, Annandale, Arlington, Ashburn, Burke, Centreville, Chantilly, Clifton, Dunn Loring, Fairfax, Fairfax Station, Falls Church, Franconia, Great Falls, Herndon, McLean, Oakton, Reston, Rosslyn, Springfield, Sterling, Vienna
WASHINGTON, DC - All zip codes except: 20032, 20020, 20019
Don’t see your city above? We can still help!
You can place orders all over the United States & Internationally with us! We will find a shop in that area to hand-deliver fresh, beautifully arranged flowers for you! 100% Satisfaction Guaranteed!
Can you deliver my order today?
Yes! As long as your order is placed before 11:30am EST! After that time, it depends of the delivery area. We accept same day deliveries up to 4pm in some cases! Please call us at (301) 593-4700 and we would be glad to help! We will do our best to accommodate deliveries at a specific time of day, but we cannot guarantee it. We are closed on Sundays, therefore we are unable to make Sunday deliveries. Deliveries of orders to rural route addresses or cemeteries cannot be guaranteed.
How do I cancel my order?
To cancel your order, please call us at (800)785-2010 or (301)593-4700 as soon as possible. Have your neticket number available for us to facilitate your request quickly.
What about orders going outside of the US?
To place an order for delivery outside of the US, please call us at least 3 days before your requested delivery date so we can guarantee delivery on that date. There are special conditions and pricing that apply to international orders. We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the internet.
Is the arrangement in the photo exactly what will be delivered?
Each bloom is unique, therefore no two arrangements will be identical. The style, types of flowers, arrangement of the flowers and container will be the same or similar (see "What about substitutions?" above). The photos are provided as a guide for you and the designer of your arrangement.