FAQ’s

Looking for a little assistance? Our most frequent questions are right here

How do I pay for my order?

We accept all major credit cards, including Visa, MasterCard, American Express and Discover. If you have an account with our shop, you may pay by entering your account number when ordering.

Are there any delivery charges or tax?

A local delivery fee of $9.95 – $14.95 will be added to each order, for each address. (For deliveries outside our local delivery area, a delivery/wire charge of $15.45 will apply).
There is a 6% sales tax all products. There is no tax on delivery and service fees.

What about substitutions?

Not all flowers are available year-round. Some flowers are seasonal or only available regionally. When they are not available, the closest substitute will be used. Also some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers may not be available during holidays, and in such cases a similar container will be used. If you do not want any part of your order substituted as needed, please mention this when ordering.

How do I contact you?

You can contact us by e-mail at comments@hooverfisherflorist.com or call us directly at (877)253-3076. If you are in our area, you can reach us at (301)593-4700. You can also contact us via our online service, just click here. For questions regarding an order, please have your net ticket number available.

What are your hours?

Our shop is open from 8:00 am to 4:00 pm, Monday through Saturday. We are closed on Sunday.
To help assure on-time delivery during the busy holiday season, place your order at least 2 days prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year’s Day, Valentine’s Day, Easter, Administrative Professionals Week, Mother’s Day, Memorial Day, Father’s Day, Independence Day and Labor Day.

What holiday’s are you closed?

Thanksgiving Day, Christmas Day, New Year’s Day, Easter, Memorial Day, Independence Day and Labor Day.

What areas do you deliver to?

We provide same day delivery of our own flowers and gifts around the beltway and beyond. Our delivery area includes a large part of Maryland, most of Washington, DC, and many areas in Northern Virginia.
Look for the city you’re sending to below…

MARYLAND

Abingdon, Adelphi, Annapolis, Annapolis Junction, Arlington, Arnold, Ashton, Bel Air, Belcamp, Beltsville, Berwyn Heights, Bethesda, Bradshaw, Brentwood, Brookeville, Brooklandville, Brooklyn, Burtonsville, Cabin John, Calverton, Capitol Heights, Carroll, Catonsville, Chevy Chase, Clarksburg, Clarksville, Cockeysville, Colesville, College Park, Columbia, Cooksville, Crofton, Crownsville, Curtis Bay, Darnestown, Dayton, Derwood, District Heights, Downtown, Druid, Dundalk, Edgewater, Edgewood, Elkridge, Ellicott City, Essex, Fallston, Finksburg, Forest Hill, Fort Washington, Franklin, Fulton, Gaithersburg, Gambrills, Garrett Park, Germantown, Gibson Island, Glen Burnie, Glen Echo, Glenelg, Glenwood, Glyndon, Govans, Greenbelt, Gwynn Oak, Halethorpe, Hamilton, Hampden, Hampstead, Hanover, Harmans, Highland, Highlandtown, Hunt Valley, Hyattsville, Jessup, Johns Hopkins, Joppa, Kensington, Kingsville, Langley Park, Laurel, Linthicum, Loch Raven, Lutherville/Timonium, Marriottsville, Middle River, Millersville, Montgomery Village, Mount Airy, Mount Ranier, Mount Washington, North Bethesda, North Potomac, Northwood, Odenton, Olney, Owings Mills, Parkville, Pasadena, Patterson, Perry Hall, Pikesville, Point of Rocks, Potomac, Randallstown, Raspeburg, Reisterstown, Riva, Riverdale, Rockville, Roland Park, Rosedale, Sandy Spring, Savage, Severn, Severna Park, Silver Spring, Social Security, South Baltimore, Sparrows Point, Spencerville, Stevenson, Suitland, Sykesville, Takoma Park, Temple Hills, Towson, UMBC, University Park, Upper Falls, Walbrook, Washington Grove, Waverly, West Bethesda, West Friendship, Westminster, Wheaton, White Marsh, Woodbine, Woodstock

VIRGINIA

Alexandria, Annandale, Arlington, Ashburn, Burke, Clifton, Dunn Loring, Fairfax, Fairfax Station, Falls Church, Franconia, Great Falls, Herndon, Leesburg, McLean, Reston, Rosslyn, Springfield, Sterling, Vienna

WASHINGTON, DC

All zip codes except: 20032, 20020, 20019 

Don’t see your city above? We can still help!
You can place orders all over the United States & Internationally with us! We will find a shop in that area to hand-deliver fresh, beautifully arranged flowers for you! 100% Satisfaction Guaranteed!

Can you deliver my order today?

Yes! As long as your order is placed before 11:00am EST! After that time, it depends of the delivery area. We accept same day deliveries up to 4pm in some cases! Please call us at (301) 593-4700 and we would be glad to help! We will do our best to accommodate deliveries at a specific time of day, but we cannot guarantee it. We are closed on Sundays, therefore we are unable to make Sunday deliveries. Deliveries of orders to rural route addresses or cemeteries cannot be guaranteed.

How do I cancel my order?

To cancel your order, please call us at (800)785-2010 or (301)593-4700 as soon as possible. Have your ticket number available for us to facilitate your request quickly.

What about orders going outside of the US?

To place an order for delivery outside of the US, please call us at least 3 days before your requested delivery date so we can guarantee delivery on that date. There are special conditions and pricing that apply to international orders. We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the internet.

Is the arrangement in the photo exactly what will be delivered?

Each bloom is unique, therefore no two arrangements will be identical. The style, types of flowers, arrangement of the flowers and container will be the same or similar (see “What about substitutions?” above). The photos are provided as a guide for you and the designer of your arrangement.


Specialty Services

Forget Me Not Program:

Save up to 20% on your order with our Forget Me Not Program. Like to plan ahead? Have a busy schedule? Don’t want to forget important dates? Let us help you! And even better, you save money!

Here’s how it works:
Go through your yearly calendar and select all the different occasions you would like to send someone flowers. Birthday, anniversary, holidays, or just surprise someone once a month with no reason at all! Once you have all your dates together, call our friendly sales staff and supply us with delivery dates and card messages for your orders. Leave the rest up to us. Now you can kick back, relax and enjoy the rest of the year!

Place 8-9 orders save 10%
10-11 order 15%
12+ orders, 20%
All orders must be paid in full at the time of purchase.

Rush Delivery:

Sometimes you forget to send a gift – we’ve got you covered! We offer a same-day rush delivery service. Call us for delivery rates.

Recurring order program:

Set up an order with us weekly, bi weekly or monthly. We will automatically schedule deliveries to be made and you get to pay as you go. This a great program for businesses or to enjoy flowers in your home!

Send a Hint:

We think it’s about time someone sent you some flowers! Don’t you? Use our Send a Hint feature! Choose an arrangement you like, fill out our form, and we’ll drop a gentle hint via email to your significant other, friend, family member or whoever you choose!

Email Promotions & Discounts:

Be the first to find out about our exclusive promotions and discounts! Sign up below to take advantage of our awesome deals!

Gentle Reminder Service:

Sending flowers for a birthday or anniversary? Our staff will follow up with you in one year to remind you of the special occasion.


Corporate Accounts

Hoover-Fisher Florist considers our corporate and professional customers preferred accounts! A Corporate Account will enable you to keep track of all your floral purchases. We will send you a monthly statement, with individual invoices available upon request. Our system also keeps a record of all addresses delivered to, which makes future ordering fast and simple. Your account will be custom tailored to your needs. Payment can be made by check or credit card. (Billing accounts must be approved)

Ways Businesses Put Flowers and Plants to Work for Them:

Customer/Client Relations – Welcome a new client, thank a regular customer for orders or referrals, or say, “we’re sorry”…

Employee Recognition – Reward extra efforts, mark employment anniversaries, celebrate a promotion, use in incentive programs…

Standing Orders – Beautify your lobby and reception areas, offices and conference rooms. Weekly delivery is automatically taken care of, at special pricing!

Special Occasions – Send flowers for birthdays, anniversaries, get well, births and sympathy… for both employees and clients.

Holidays – Send holiday greetings to valued customers, recognize staff on Administrative Professionals Week or Valentine’s Day, and decorate your offices seasonally…

Corporate Events – Annual meetings, open house, gala events…

To get started, please fill out the form below. We will contact you when we receive your completed form, or if you prefer, you can call 301-593-4700 between 8 am and 4 pm, Monday through Friday (toll free – 800-785-2010).